First, check your payment method to confirm the information is correct by going to your Account Profile.
On the app, go to the bottom toolbar, click “Me” >> “Account Settings” >> "Card on File."
Is the credit/debit card that you have on file valid? If not, click “Change” or go to the Account Profile and choose the primary card you want to use.
Once you have updated your card information, you can remove your old payment information as long as you do not have an outstanding invoice or active bids. Once your credit/debit card is updated, please use the Check Out link on your upcoming invoices to direct you to the checkout page.
Is the "Pay Now" button greyed out at checkout? Please ensure that you have clicked on the "Continue to Payment" confirmation button, as shown below, to enable the "Pay Now" button.
If these options do not work, please clear your browser's cache and cookies and make sure that your auto-fill is turned off. You may also try to use other web browsers. If this still isn’t allowing you to pay, kindly reach out to LiveAuctioneers Bidder Support and share the error message you're receiving so we can look into this and resolve your issue.